Privacy Policy

This Privacy Policy explains how Sarprand Ltd collects, uses, and protects your personal data when you use our website or engage with our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Sarprand Ltd ("Sarprand", "we", "us", or "our") is a professional development and executive education company registered in England and Wales. Our registered office is at 1 Kingdom Street, Paddington Central, London W2 6BD, United Kingdom.

Sarprand is the data controller for personal data collected through our website (sarprand.com) and through our service delivery. If you have any questions about how we handle your personal data, please contact us at contact@sarprand.com.

2. Data We Collect

We collect personal data in the following ways:

Information you provide directly

Enquiry and enrolment forms — your name, email address, and phone number when you submit a consultation or enrolment request.
Email correspondence — any personal data you include when you contact us directly.
Programme participation — information you share during coaching sessions, assessments, or programme activities.

Information collected automatically

Usage data — pages visited, time spent on site, referring URLs, and browser/device information collected via cookies and analytics tools.
IP address — collected automatically when you access our website.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and arrange consultations or enrolments.
To deliver our programmes, coaching sessions, and professional development services.
To send you relevant communications about your programme, progress, and upcoming opportunities.
To improve our website, services, and the quality of our programmes.
To comply with our legal and regulatory obligations.
To send marketing communications where you have given your consent to receive them.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

Consent — where you have explicitly agreed to be contacted (e.g. via our enquiry form or marketing opt-in).
Contract — where processing is necessary to fulfil a contract with you or take steps to enter into one.
Legitimate interests — where we have a legitimate business interest that is not overridden by your rights, such as improving our services and communicating with prospective clients.
Legal obligation — where we are required to process data to comply with applicable law.

We do not sell your personal data. We may share your information with:

Service providers — third-party suppliers who assist us in delivering our services (e.g. email platforms, CRM systems, payment processors), all of whom are contractually required to protect your data.
Legal authorities — where required by law, court order, or regulatory requirement.
Professional advisers — accountants, lawyers, and insurers who need access to data in the ordinary course of their services.

We do not transfer your personal data outside the United Kingdom or European Economic Area without appropriate safeguards in place.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Enquiry data — up to 12 months if no contract is entered into.
Client and programme data — for the duration of your engagement and up to 7 years thereafter for legal and accounting purposes.
Marketing data — until you withdraw consent or unsubscribe.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to request that inaccurate data be corrected.
Right to erasure — to request deletion of your data in certain circumstances.
Right to restrict processing — to request that we limit how we use your data.
Right to data portability — to receive your data in a structured, commonly used format.
Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent — at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@sarprand.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

Essential cookies — necessary for the site to function correctly.
Analytics cookies — to understand visitor behaviour and improve our content (e.g. Google Analytics).
Marketing cookies — to deliver relevant advertising, only with your consent.

You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of some parts of our site.

9. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), restricted access controls, and regular security reviews.

However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of data transmitted to us online.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last updated. We encourage you to review this policy periodically. Where changes are material, we will notify you by email or by a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: contact@sarprand.com
Phone: +44 800 060 8702
Post: Data Protection, Sarprand Ltd, 1 Kingdom Street, Paddington Central, London W2 6BD, United Kingdom